Refund policy

Returns and refunds

 

Return window

You may request a return within 30 days of delivery. If you are resident in the EU, you also keep the statutory 14-day right of withdrawal, in addition to our extended 30-day policy.

 

Condition

Items must be unused, complete, in their original packaging, and in the same condition in which you received them.

 

How to start a return

Open your account at account.maison-luce.store and request a return on the order, or email us at contact@maison-luce.store with your order number and the reason. We reply within 1 to 2 business days with a return address and instructions. EU customers will also find a model withdrawal form on our Right of withdrawal page.

 

Refunds

Once your return has been received and inspected, we will notify you and refund your original payment method within 5 to 10 business days. Depending on your bank, the funds may take a few additional days to appear.

 

Return shipping costs

Outbound shipping is free on every order. Return shipping is at your own cost, unless the item arrived damaged, defective or incorrect.

 

Damaged, defective or incorrect items

Contact us within 48 hours of delivery with a photo of the item. We will arrange a replacement or a full refund, with no return shipping cost to you.

 

Cancelling an order

If your order has not yet shipped, contact us and we will cancel it and refund you in full.

 

Maison Luce, Switzerland